Agentic AI for Retail
AI agents that help retail and e-commerce teams with customer service, product content, inventory exceptions and trading reports, with merchandisers and service staff approving what goes live.
Where Retail Teams Are Stretched
Volume peaks, large catalogues and many channels create a steady load of repetitive work.
Customer contact volume
Order status, returns and product questions spike at busy periods.
Product content
Descriptions, attributes and listings must be kept accurate across channels.
Stock exceptions
Mismatches between systems, slow sellers and stock-outs are spotted late.
What Agents Can Do
Agents prepare and draft. Your team reviews and publishes.
Service replies
Draft answers to order and product questions from your own data, with escalation to staff.
Product content drafts
Write and check product descriptions and attributes for merchandisers to approve.
Inventory alerts
Flag stock anomalies and suggest actions for planners to review.
Trading reports
Assemble sales and performance summaries from agreed sources.
How It Works
Choose a workflow
We start with one area, such as service replies or product content, and agree the baseline.
Connect data
We link the commerce, order and inventory data the agent needs, starting read-only.
Build with review
Drafts go to the right team for approval before customers see them.
Measure and decide
We report results and agree what to extend.
Where People Stay in Control
Pricing stays with you
Agents do not set prices or promotions.
Content approved before publishing
Product content and customer replies are reviewed first, unless you choose otherwise for low-risk cases.
Clear escalation
Complaints, refunds outside policy and unusual cases go to a person.
What We Measure
Measures are agreed during the readiness diagnostic and reported against your baseline.
Response time
Time to first reply and share resolved without escalation.
Content throughput
Products listed or updated per week, and error rate.
Stock exceptions
Time to detect and resolve inventory issues.
Frequently Asked Questions
Will the agent reply to customers on its own?
Only if you choose that for specific low-risk questions. By default replies are drafted for staff to approve.
Does it work with our e-commerce platform?
Common platforms can usually be connected through APIs or exports. We confirm this during the diagnostic.
How do you avoid wrong product information?
Content is generated from your product data, checked against rules and reviewed before publishing.
Related
AI Workflow & Readiness Diagnostic
A short, structured review of one workflow: data, systems, risks and whether it is worth automating.
Start With a Free 30-Minute AI Opportunity Review
We will look at one workflow with you and tell you honestly whether it is ready to automate, and what to fix first.
Not ready to talk yet? Get the AI Readiness Checklist →