Agentic AI for Healthcare
AI agents that reduce administrative load for healthcare organisations: referrals, prior authorisation paperwork, scheduling and documentation support, with clinical and coverage decisions left to qualified staff.
Where Administrative Work Piles Up
Clinical staff and administrators spend a large share of their time on paperwork that surrounds care rather than care itself.
Referrals and intake
Referral documents arrive incomplete or in different formats and need checking before scheduling.
Authorisation paperwork
Prior authorisation requests need the right records gathered and forms completed for each payer.
Scheduling and follow-up
Coordinating appointments, reminders and rescheduling takes significant staff time.
What Agents Can Do
Agents handle preparation and coordination tasks. Clinicians and administrators approve what goes out.
Referral checks
Check referrals for missing information and prepare a summary for intake staff.
Authorisation packets
Gather relevant documentation and pre-fill request forms for staff review and submission.
Scheduling support
Propose appointment options and draft patient communications for approval.
Policy and procedure search
Answer staff questions from internal procedures, with the source document shown.
How It Works
Select an administrative workflow
We start with a non-clinical process and agree the baseline and success measures.
Review data and privacy needs
We map the systems involved and agree how protected health information is handled.
Build with staff approval
Every patient-facing or payer-facing output is reviewed by a person first.
Measure and review
We report results against the baseline and agree next steps with you.
Where People Stay in Control
No clinical decisions
Agents do not diagnose, recommend treatment or make coverage determinations.
Staff approve outputs
Anything sent to patients, payers or records is reviewed by a person first.
Privacy by design
Access is limited to the minimum data each task needs, with logging and retention agreed with you.
What We Measure
Measures are agreed during the readiness diagnostic and reported against your baseline.
Administrative time
Staff time spent on the chosen workflow before and after.
Completeness at first submission
Share of referrals or requests that are complete first time.
Turnaround
Time from request received to ready for action.
Frequently Asked Questions
Will the agent make clinical decisions?
No. Our healthcare work focuses on administrative workflows. Clinical judgement stays with qualified staff.
How is patient data handled?
We work within your privacy and security requirements, including applicable regulations such as HIPAA where relevant, and agree data handling before any build.
Can it connect to our EHR?
Often, through existing interfaces or exports. Feasibility is assessed during the diagnostic.
Related
AI Workflow & Readiness Diagnostic
A short, structured review of one workflow: data, systems, risks and whether it is worth automating.
Governance & Trust Center
How we handle data, approvals, audit trails and access control on every build.
Company Knowledge Agent
An illustrative use case: answers from internal documents with sources shown.
Start With a Free 30-Minute AI Opportunity Review
We will look at one workflow with you and tell you honestly whether it is ready to automate, and what to fix first.
Not ready to talk yet? Get the AI Readiness Checklist →